VAT and Supplementary Duty Act, 2012 Implementation (VAT Online) Project

Project Description

The specific objectives of the “VAT and Supplementary Duty, Act, 2012 Implementation Project’ are to achieve 10 key outputs:

Output 1: Development of appropriate Rules, Statutory Regulatory Orders (SROs), General Orders (GOs), and Standing Orders (SOs).

Output 2: Acquisition and installation of a Commercial off the Shelf (COTS) Integrated VAT Administration System (IVAS) software to automate the key tax functions for VAT and turnover taxes.

Output 3: Establishment of a data center to store all taxpayer data and provide the platform from which the IT tax administration system will run.

Output 4: Installation of a voice and data network to enable VAT staff to have access to the IT tax administration system via their computer terminal.

Output 5: Acquisition of desktop hardware and software to provide computer terminals to all VAT staff who require them for their work.

Output 6: Establishment an outsourced central processing center to data capture paper returns and forms, digitize all paper forms and image all documents provided by tax payers.

Output 7: Establish an outsourced Taxpayer Contact Center to answer phone and email inquiries from VAT taxpayers.

Output 8: Develop procedural manuals, design training materials and organize VAT staff training for capacity development in NBR for a smooth transition of various operational activities and management roles from all vendors to NBR staff to enable staff to utilize the new tax administration IT system and business processes

Output 9: Undertake a taxpayer communications and education program to assist taxpayers understand and comply with the new VAT law and administrative procedures.

Output 10: Undertake the re-organization of VAT HQ and commissionerates along functional lines.

• Clients:

  • WB